Data Deletion Request

Elevated Media Group respects your right to control your personal data. This page explains how to request deletion of any data we hold about you, including data accessed through Meta Platform APIs (Instagram Graph API, Facebook Graph API) and Google APIs. Requests are typically processed within 30 days.

Depending on the service you engaged with us for, we may hold the following categories of data:

• Contact information submitted through our website forms (name, email, phone)
• Instagram media, posts, captions, and engagement metrics pulled from client-authorized accounts via the Instagram Graph API
• Instagram Direct Message content and metadata, when messaging access has been granted
• Access and refresh tokens for Instagram, Facebook, and Google accounts you authorized
• Analytics, Search Console, or Google Business Profile data pulled on behalf of client sites we manage
• Billing and project records if you have been a client

Send a deletion request by email to the address below. Include:

• Your full name
• The email address or Instagram/Facebook account you used
• Which data you want deleted (all of it, Instagram data only, etc.)
• A statement that you authorize deletion

You will receive a confirmation email within 3 business days acknowledging the request. Deletion is typically completed within 30 days. You will receive a final confirmation once deletion is complete.

If you previously authorized our app to access your Instagram, Facebook, or Google account, you can revoke that access directly at any time — this immediately prevents further data access even before deletion completes:

• Instagram / Facebook: Go to Facebook Settings → Apps and Websites → locate "Elevated Media Group" or the relevant app → Remove
• Google: Go to myaccount.google.com/permissions → find the Elevated Media Group app → Remove Access

We may retain limited records for legitimate business purposes such as tax compliance, contract enforcement, fraud prevention, or legal obligations, even after other data has been deleted. If we retain any records after your deletion request, we will tell you what was kept and why when we confirm completion.

Questions about this page, the deletion process, or the data we hold: